Things you should know about the unethical greedy eharmony dating service
Darren.
--Original Message--
From: eharmony at feb17 dot org
Date: 03/30/04
To: usersupport@eharmony.com
Subject: General Information[#1708398]
I have been tentatively recommending your website to friends.
Though it is somewhat intimidating I think it is useful. After my
experiences recently however I will be strongly recommending against
using your site. I think you are extremely unethical and manipulative.
I was very disappointed to find out that once my membership ends I
am unable to access even basic things like messages I have already
exchanged with people and other information e.g. pictures of my matches.
You are basically greedy and manipulative and I think that reflects
very poorly given the "ethical" image you are trying to cultivate.
I won't be recommending you I will not be paying for further service.
Yours sincerely
Darren.
They want me to be "motivated" = "pay them more money".
We believe it is important for both parties in a match to have the same amount
of investment. We want everyone to be motivated to respond and work through eHarmony's four stages of guided
communication. For this reason, we require that individuals be paying members before they can continue to
communicate with matches or retrieve previous communication. We don't want to create a situation where users are
just waiting for someone to communicate with them so they can proceed without paying. We understand how
that might be okay for finding a date, but eHarmony is about something more serious.
We believe that this policy treats everyone in eHarmony equally and gives everyone incentive to move forward in
their search for the love of their life.
Sincerely,
Michael S.
eHarmony Customer Care
I make a perfectly reasonable counterproposal :)
You completely miss my point. I have paid, I have met someone, we have shown
commitment and talked though all four phases and now you are withholding all
of that information
unless I pay on a montly basis indefinitely. I can't even see the email I've
written! That's not "showing commitment" - that's just extortion. Eharmony
is not about something "more serious", it's just about money - that's all you
care about. I would like a one day free extension so I can gracefully end my
association with your website please,
Darren.
No reading my own conversations till I fork out more money ;(
Dear Darren,
Unfortunately, I am still not able to issue free time. I realize you may be
displeased with my response, but I do hope that you will continue to use your
eHarmony account and allow the process to work for you. If you need
anything at all, please let me know.
If you have any additional questions or comments, please visit us on the web
Sincerely,
Michael S.
eHarmony Customer Care
Not to be deterred they try again (I love CRM software)
Dear Darren,
Several days ago we sent you an exciting opportunity to join eHarmony at a
drastic discount. We know it was a great offer because thousands and
thousands of people reached out and took advantage of it.
We know that taking the leap into eHarmony can be daunting. But consider
this:
? Finding a compatible relationship based on real science means taking a
new step.
? eHarmony has worked for hundreds of thousands of people just like you.
? We have a 7 day risk free trial to give you complete confidence.
So use this terrific offer to join eHarmony and move closer to the
relationship you?ve always wanted.
Until midnight on April 30th, 2004, I'd like to give you 3 Months of
eHarmony service for the price of $49.95. That's $50 off our regular
subscription rate!
Print this page and save the promo code: APR2004X3REX
Best wishes,
Grant Langston
Director of Member Relations
My reply is terse
You've got to be kidding?!
http://feb17.org/me/eharmony.html
Darren.
They're not getting it
Dear Sir/Madam,
We're thrilled that you're interested in this offer!
To accept special discount pricing go to www.eharmony.com and follow these 3
easy steps:
--Enter your user name and password at the bottom of the page to log in to your account.
--Click on Subscribe Now on the right hand side of the page.
--Enter your promotional code in the box at the bottom of the screen next to
the words: "Promotional Code: If you have a Promotional Code, please enter it
here." You will see your special pricing on the confirmation page at the end of the
payment process.
Please note that codes will NOT work if you attempt to copy or cut and paste
them into the promotional code box. Please TYPE the code in exactly as it reads
in the e-mail.
Also, most codes are only valid on the account with the e-mail address to
which the code was sent. Codes are not transferable between accounts.
This message is an auto-response to your inquiry. If your questions
or concerns have not been addressed, please reply and a
Customer Care representative will get right back to you.
Sincerely,
eHarmony Customer Care
Sincerely? It's fair to say my "questions" have not been "addressed"
And the marketing contined
5187 N May 28 eHarmony ( 199) 3 Months for $49.95 - Expires Memorial Day
5198 N May 29 eHarmony ( 220) Join eHarmony and Receive This Gift
5232 N Jun 01 userservices@eh ( 35) Your eHarmony account is "on-hold"
Darren,
eHarmony was created to help you discover a healthy, loving relationship. For
that process to be successful we must maintain a database of active, interested
singles who are reaching out to the matches we provide.
Our records show that you have been inactive with eHarmony for some time. As
a result, we have placed your matches on hold and removed you from
the matching database.
5250 N Jun 02 eHarmony ( 203) 3 Months for $49.95 - Extended
5423 Jun 23 eHarmony ( 122) Find Your Soul Mate - 3 Months for $49.95
5486 Jun 28 eHarmony ( 118) Last Chance to Get 3 Months for $49.95
5522 N Jul 01 eHarmony ( 114) 3 Months for $49.95 - Extended
5549 Jul 04 eHarmony ( 100) 3 Months for $49.95 - Expires Tuesday
Dear Darren,
Several days ago we sent you an exciting opportunity to join eHarmony at a
drastic discount. We know it was a great offer because thousands and
thousands of people reached out and took advantage of it.
5780 Jul 21 eHarmony ( 102) Find Your Soul Mate - 3 Months for the Price of 1
5522 D Jul 01 eHarmony ( 114) 3 Months for $49.95 - Extended
We want you to experience the joy of a loving compatible relationship - the
type of relationship we've helped thousands and thousands of couples
find, including Paul and Stephanie.
5549 Jul 04 eHarmony ( 100) 3 Months for $49.95 - Expires Tuesday
5780 Jul 21 eHarmony ( 102) Find Your Soul Mate - 3 Months for the Price of 1
Then they started getting personal on me .. Dear FirstName, I guess
someone screwed up the macro.
I'm happy for Bruce and Sarah though.
To: XXXX
Subject: Find Your Soul Mate and Save $50 on eHarmony
Reply-To: ehsupport@eharmony.com
From: "eHarmony"
Date: Thu, 26 Aug 2004 19:02:01 -0700 (PDT)
Dear <FirstName>,
If you're ready to find someone special, you're ready to use eHarmony. But
using eHarmony doesn't mean just reading about your matches, it means
fully engaging in the process and reaching out to communicate with each and
every match. We want to make it easier than ever to do just that with
this remarkable discount.
Until midnight on August 31st, 2004, we're offering you 3 months of eHarmony
service for the price of $49.95. That's $50 off our regular
+subscription
rate!
Print this page and save the promo code: AUG2004TRAC
eHarmony is helping to change lives every day by matching people in a
completely unique way?based on the 29 dimensions that are vital for long
+term
relationship success. It's a process that has worked for so many, including
Bruce and Sarah, and can work for you as well. Subscribe today and get
started!
When you return to eHarmony.com, log in, go to My Matches and click Subscribe
Now. Select a 3-month membership plan and enter your promotional
+code
to receive your discount. In order for the code to work you must type it in
rather than cut and paste it. Remember, this offer expires at midnight
August 31.
Let's drop the price.. still not interested
6287 O Sep 24 eHarmony ( 112) Try eHarmony for Less Than $17 per Month
6306 Sep 30 eHarmony ( 101) Extended - eHarmony for Less Than $17 per Month
6487 O Oct 23 eHarmony ( 105) eHarmony 3 Months for the Price of 1
6524 O Oct 27 eHarmony ( 121) eHarmony - Don't Miss 3 Months for only $49.95
6539 Oct 30 userservices@eh ( 36) Your eHarmony account is "on-hold"
6544 O Oct 30 eHarmony ( 105) Expires Sunday - 3 Months for the Price of 1
6713 O Nov 20 eHarmony ( 809) eHarmony Dimensions- Vol. 38, November 2004
6749 O Nov 22 eHarmony ( 106) Get 3 Months for the Price of 1
6819 O Nov 26 eHarmony ( 157) eHarmony - Don't Miss 3 Months for only $49.95
6844 O Nov 28 eHarmony ( 106) Expires Tuesday - 3 Months for the Price of 1
And if that fails, we'll sell you a book maybe?
6990 N Dec 09 eHarmony ( 222) Get Neil Clark Warren's Newest Book...
7064 N Dec 16 eHarmony ( 222) Let Neil Clark Warren Help You Fall in Love...
A valentines from them
7826 Feb 14 eHarmony ( 206) {eHarmony} A Valentine's Offer from eHarmony's Dr. Neil Clark Warren
This Valentine's Day I want to reach out to you with a simple and heartfelt
message.. blah blah blah .. 3 Months for the Price of Just $49.95 .. blah
blah I've asked my staff to make our best offer available to you.
Ok, enough
Please delete all records you have related to me and take this as notification
that I want to receive no more email from you unless it is to confirm
compliance with my request to delete my account
They want to understand why I'm not having a positive experience,can't
disable communication for my account and try to sell me a book
Dear Darren,
Thank you very much for your email.
We're very sorry to hear that you are deciding to leave the eHarmony
community, but would be happy to assist you. Before you finalize your
decision, we hope that you would be willing to share the issues or concerns
that have made your eHarmony experience less positive than we both hoped it
would be. With some investigation and personal attention to your situation,
we should be able to address your concerns and improve your overall
experience. Even if you ultimately decide to end your membership, we want to
make sure that we have made our best effort to help you find your soul mate.
If you.re willing to discuss your situation in further detail, please reply
directly to this email. Hopefully, we can work together to solve any issues
you have experienced. Of course, if you are absolutely sure that you would
like to proceed with closing your account, you may also reply to this email.
We would be glad to personally assist you with this matter.
If you would rather pursue the account closure process online, we have
included a link with some detailed instructions on how to proceed.
Once on this page, click the MY ACCOUNT help category, followed by the BILLING
subheading. You will be able to find the close account process information
under the .How do I close my account?. category.
Additionally, I have unsubscribed your e-mail address from eHarmony.s
promotional and informative email distribution list. Unfortunately, at this
time it is not possible to disable match and communication notifications, as
we are required to send you any account-relevant, administrative information,
such as match notifications and renewal notices.
I wish you only the best for the future!
Sincerely,
Anthony
eHarmony Customer Care
Finally, this is a great opportunity to get your copy of eHarmony Founder, Dr.
Neil Clark Warren.s latest bestselling book, .Falling in Love for All the
Right Reasons.. Just click the link below!
And the dysfunctional relationship continues
I think it's quite ironic that you are so eager to be helpful. If your CRM
software is functioning, you might like to take a look back through our
previous correspondence. If you still to work out why I has gone from an
enthusiastic user to someone who would not recommend you under any
circumstances, feel free to ask me again.
Darren.
They "understand" I am "displeased", offer a book and detailed instructions
for not quite deleting my account.
Dear Darren,
Thank you for your email.
I understand that you were displeased with the communication process.
You may pursue the account closure process online. I have included a link with
some detailed instructions on how to proceed.
http://ems00495.egain.net/scripts/inform/Programs/0000/eHarmonyMember/DefaultStartPage.asp
Once on this page, click the MY ACCOUNT help category, followed by the BILLING
subheading. You will be able to find the close account process information
under the .How do I close my account?. category.
I wish you only the best for the future. Your soul mate is out there looking
for you too!
If you have any additional questions or comments, please visit us on the web
at http://www.eharmony.com/core/eharmony?cmd=contact-us
Sincerely,
Anthony
eHarmony Customer Care
No, I don't want to visit your website again. I don't want to follow detailed
instructions. Please follow my original simple
instructions and removed all records you have related to me in your system.
It's not acceptable to receive any further e-mail from you, not matches, not
administrative information, not further marketing for any of your books etc..
Just delete my account,
Darren.
They want me to be "frank and forthright"
Dear Darren,
Thank you for your email.
Per your request, your account has been closed and your information will be
removed from our records.
User Name: XXXXX
Password: XXXXXXX
If you should ever want to reopen your account, please contact our Customer
Care team through the Contact Us link at the bottom of the eHarmony homepage.
We are eager for feedback regarding your eHarmony experience. This feedback
is being sent directly to our CEO, so please be frank and forthright with any
criticism, including as many details as you like.
Please send your comments to userfeedback@eHarmony.com.
Before I worked here I read Dr. Warren's book Finding the Love of Your Life.
And I listen to his latest book Love the Life You Live on my iPod. I think
he is very insightful.
Dr. Warren's insight has changed my attitude and perspective for the better.
Although you do not want to be an eHarmony member, please consider reviewing
one of his books. You will truly enjoy the journey in knowing yourself
better and what you want from life and a relationship.
Eharmony Rest In Peace